30-DAY MONEY-BACK GUARANTEE
If you changed your mind or are dissatisfied with your purchase for any reason, simply send back the product within 30 days and we will issue a complete refund.
Your right of return starts from the moment your order is delivered. You can return the product to us within the 30-day time frame, at your own expense, with your packing slip and note explaining the reason for your return. Your return will be logged upon receipt at our warehouse in California and will be routed to our accounting department for a refund. We do not guarantee a refund timeframe.
We request that you send us the merchandise by signature-mail and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The right of a full refund is only guaranteed for products that are unopened or have not been used substantially. Products that have been significantly expended may only be returned on a case-by-case basis and we reserve the right to refuse a refund in such instances.
AGE OF CONSENT
The products featured on this site are not intended for use by anyone under the age of 13. By accessing this site, you represent that you are at least 13 years or older. By making purchases on this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If you choose a direct payment gateway to complete your purchase, then we use your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We may disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions.
Third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
You must treat your account log-in information as confidential, not disclosing it to any third party and only using the website in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password.
SHIPPING & DELIVERY
We will take reasonable steps to respect our promised delivery times. We cannot, however, be held responsible for the consequences of a late delivery or the loss of a package caused by a third-party contracted to make delivery, or by you, or because of some unforeseen event. In the event that you do not receive your package, an investigation will be conducted with the carrier, which may take several days upon receipt of your claim. Reimbursement of payment or re-delivery of product will only occur upon a determination that your package was lost, mishandled, or delivered to the wrong address, at no fault of your own.
TERMS AND CONDITIONS
By registering on the website, you agree to provide us with sincere and true information to the best of your knowledge and ability. Communicating false information is contrary to the general Terms and Conditions. The details that you provide us with are essential for the processing and delivery of your orders, for billing, and for the establishment of warranty contracts. Therefore, a failure to provide these details accurately may result in the cancellation of your order or a cancellation of our return policy.
We own the copyright to all the contents of this website. All trademarks and other intellectual property are owned or licensed by us. You may not copy, reproduce, distribute, republish, sell, offer for sale, download, display, post, or transmit any part of the website without written consent from us, except for personal and non-commercial use. If you are unsure about the validity of your use, please contact us directly to request consent to reproduce any elements of the website.
Products purchased through this website are not intended for resale or wholesale. Businesses interested in selling our products should contact us directly.
We will not, under any circumstances, be held responsible if a user’s activities on the website violate rights held by a third party.
By accessing our website, you agree to these Terms and Conditions. Any violation may result in a ban from the website, a refusal to sell, or legal action. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason.